Question 1

What is an activation code?

Accepted Answer

It's your personal access credential — an M3U playlist URL or an Xtream login (server URL, username, password). You paste it into a streaming player app and it instantly unlocks all live channels and the movie & series library.

Question 2

How fast do I get my code?

Accepted Answer

Within 1 to 24 hours after payment is confirmed. You receive it by email (and WhatsApp on request) together with a step-by-step setup guide for your device.

Question 3

Is there a free trial?

Accepted Answer

Yes — we offer a free 24-hour test on request via WhatsApp before you commit to a plan.

Question 4

What content is included?

Accepted Answer

30,000+ live channels from 60+ countries, plus a 100,000+ title movie and series library updated daily — sports, news, kids, documentaries, and international bouquets, up to 4K quality.

Question 5

Does it work on my Smart TV?

Accepted Answer

Yes — Samsung, LG, Sony, Hisense, Android TV, Amazon Firestick, MAG boxes, iOS and Android phones, tablets, PC and Mac. If it can stream video, it works.

Question 6

Which apps can I use?

Accepted Answer

Any modern streaming player: Smarters Pro, TiviMate, IBO Player, GSE, or even VLC with your M3U link. Our setup guide covers each one step by step.

Question 7

How many devices can I use at once?

Accepted Answer

Plans include 1 connection (2 on the 12-month plan). You can install the code on several devices — the connection limit only applies to simultaneous streams.

Question 8

What internet speed do I need?

Accepted Answer

Roughly 10 Mbps for stable Full HD and 25 Mbps for 4K. A wired Ethernet connection is always more stable than Wi-Fi for live sports.

Question 9

Which payment methods do you accept?

Accepted Answer

Credit/debit card and PayPal at checkout, plus crypto (BTC, USDT), bank transfer, and local options (Baridi Mob, CCP) via WhatsApp.

Question 10

Is this a recurring subscription?

Accepted Answer

No. Every plan is a one-time payment for a fixed duration — there is no auto-renewal and no hidden charges. We'll remind you before your plan expires.

Question 11

Can I get a refund?

Accepted Answer

Yes — if your code doesn't work and our support can't fix it within 24 hours, you get a full refund, no questions asked. See our refund policy for details.

Question 12

How do digital product purchases work?

Accepted Answer

Store purchases (code templates and resources) are delivered as a download link to your email within 1–24 hours of payment, with free updates for 12 months.

Question 13

How do I reach support?

Accepted Answer

WhatsApp and Telegram, 24/7 — real humans, not bots. Average response time is under 15 minutes. Email works too for non-urgent questions.

Question 14

My streams are buffering — what do I do?

Accepted Answer

Nine times out of ten it's fixable in minutes: restart the app, prefer Ethernet over Wi-Fi, or switch DNS. Our buffering guide on the blog walks through every fix, and support is there if it persists.

Questions, answered.

Getting started

Setup & devices

Payments & refunds

Support

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